FAQ

If you encounter any problems during use, please feel free to Contact Us.

Why can't I log in?

Please verify that you have not violated the DLC Cloud Service Agreement. If you have questions or need to appeal, please contact technical support for further investigation.

How do I view API call prices?

Go to the product homepage to view pricing for different APIs, compute specifications, and billing modes.

How long does it take for a recharge to arrive? (Not yet available)

Online payments usually arrive in real-time. Corporate transfers will be credited after the payment is approved. Please keep an eye on your billing records and contact customer service with proof if necessary.

What should I do if my API key is leaked?

Immediately delete the key in API Key Management and create a new key, while updating all service configurations that rely on that key.